Ring Pro disconnects when microphone is accessed

Hello all, for the past month or so, when I would go to Live View and access the microphone, my video feed would freeze. Let me be clear on this....When (in Live View) I access the microphone and speaker, all is fine, but when I speak or even tap on my screen, (any noise) the video feed freezes and disconnects. If I close the app and reopen it, all works fine. I tried EVERYTHING. The doorbell has worked flawlessly for about three years now. Transformer meets requirements, wifi is strong. I’m lost on this one. Thanks in advance for any help.