Ring Video Doorbell

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Wired doorbell I have the router maybe 12 feet from doorbell. The outside can hear me but I can’t hear the outside. Every time I delete and reinstall the app I get perfect audio for the first time I use the app after that I can’t hear until I uninstall and install again.

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13-10-2020 23:39:37

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    > @Gamer-Gre9 wrote: > Wired doorbell I have the router maybe 12 feet from doorbell. The outside can hear me but I can’t hear the outside. Every time I delete and reinstall the app I get perfect audio for the first time I use the app after that I can’t hear until I uninstall and install again.Hello @Gamer-Gre9 ,What you have described is unusal, and the fact that you can get perfect audio only one time after you delete and re-install the App is strange too.I recommend that you telephone Ring Support for help:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)Sorry I could not be more helpful or offer a simple solution to your audio issue.

    2

    14-10-2020 07:25:54

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