Ring Video Doorbell
Ring goes off line for 12 hours
I have Ring Pro Doorbell and 3 other Ring devices ( 2 stickups and one indoor mini). every night at 12:15 my Ring Pro and Mini go offline - 12 hours later they will reconnect. The other 2 devices have no issues. This may be initially due to cable/modem resesetting that time -BUT does not explain why they won't just reconnect. Every other device in my house reconnects except these 2 Ring Devices. As mentioned my other 2 Ring devices do reconnect and they are the ones which are further away and have lower signals. Why only these 2 ? Have reset these from scratch a couple of times to make sure firmware was updated but to no avail. Any ideas ? Thanks, Any ideas
499 •
0 •
0 •
03-04-2021 02:12:09
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @sryanme. If your modem is resetting at a specific time every night, it may also be resetting the security setting and possibly blocking the Ring devices from automatically reconnecting. I recommend contacting our support team so they can take a closer look into your account. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
05-04-2021 11:03:37
•