Ring Gen 1 motion alerts not working, ring button not working after moving camera to new account

HelloWe recently moved a ring camera from one account to another and renewed ring protect basic for the camera moved.After moving the camera to the new account we are no longer able to receive motion alerts, click the ring doorbell button to “ring”, or see recorded events in the ring app.When we manually press “live view” we can see the front door and video is recorded.We use iOS devices, have reinstalled the app, turned on notifications for the appsThe settings in the app was configured using the motion wizard to maximize alertscheck frequency is highSmart alerts, capture more motionAdvanced motion alerts, offMotion sensitivity, highMotion frequency, check frequentlyIn the dashboard for the deviceRing alerts, turned onMotion detection, turned onMotion alerts, turned onWe have factory reset the ring video doorbell gen 1, radio related software version: 12.0.38Device Health for Front DoorPowerPower Source: BatteryBattery Level: 73%Battery Status: GoodNetworkStatus: OnlineSignal Strength: RSSI -66Device DetailsLast Health Check: 02/25/2024 12:30 PMFirmware Status: Up to DateThe device is running of its internal batterydo the latest firmware no longer support this feature for older gen models? what are we supposed to do?thanks