Ring Video Doorbell

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U
Ring doorbell won’t charge!
troubleshooting
hardwired-battery-video-doorbell

Just got ring doorbell I fully charged it an then hardwired it not charging what’s so ever?

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28-11-2023 17:11:07

Responses (1)

  • C

    Hi @user68762. Which model of Ring Doorbell do you have? The device name is listed on the Device Health page in the Ring app. How do you have it hardwired - to an existing doorbell circuit or with the [Plug-In Adapter](https://ring.com/products/video-doorbell-plugin-adapter-gen-2)? What is the battery percentage on the Device Health page, and how is it changing from day-to-day? We're happy to help with general troubleshooting tips and tricks once we have more information on the issue.

    0

    30-11-2023 20:48:23

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