Ring Video Doorbell
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T
Ring doorbell wont call my phone
battery-video-doorbell
troubleshooting
Ive not had my ringdoorbell long. When i first got it (android s20) if the doorbell was pressed I would get a call to answer or cancel. Now since ive changed phone to S22 i get a notification someone is at the door but I dont get a call. My partner iphone latest one. Has never had a call she just gets a notification. All notifications and motions are set on. Am i missinh something. Stephen
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02-08-2022 07:02:29
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Tom_Ring
Hi @Toffeeste. Do you have Rich Notifications turned on? Check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/360040702112-Understanding-Rich-Notifications) which will better describe Rich Notifications. Tapping on a Rich Notification should activate a Live View of the device. Let me know if this helps.
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03-08-2022 06:58:54
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