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user74399

User Solution

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Ring doorbell will not charge

battery-video-doorbell

troubleshooting

My Ring doorbell (2nd Gen) won’t charge. I’ve put it on several different plugs and different cables but no blue light comes on. It’s only about 18 months old. What can I do? Can I get it replaced? Can I change the internal battery?

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15-01-2024 08:03:46

Responses (3)

J
Justin_Ring
User Solution
Hi @user74399. Try also factory resetting your Doorbell to see if it helps. To factory reset it, press and hold the setup button on it for 20–25 seconds. If you have tried this step and are still having the same concern, give our support team a call for further assistance.
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16-01-2024 06:29:50
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U
user74399
Thanks. Called the service desk and they’re sending out a new one. Many thanks.
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30-01-2024 01:54:21
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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29-02-2024 01:55:07
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