Ring Video Doorbell
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Ring Doorbell, Wi-Fi, and a VPN
I had some MAJOR wi-fi connection problems trying to connect my Ring Doorbell to my wifi network a while back.Spent hours on phone with Ring support trying to get connected.I discovered belatedly that the problem was in trying to connect through to my home wifi network that was set up as a VPN.Iwant to return my network to it's prior VPN status.Will the doorbell run in to the same problem or was the problem in trying to connect through a functioning VPN?In other words, since doorbell iss part of network it is already seen as device in my network so I can enable VPN functionality with no problems?
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04-06-2020 11:17:08
Responses (4)
- B
I am having trouble setting up my wired ring doorbell due to vpn issues. It is telling me during setup to turn off my vpn, but it is off. Not only is it off, but I removed it from my (android) phone altogether (I never had it on my home Wi-Fi to begin with). I've tried rebooting my phone several times, as well as removing and reinstalling my ring app, to no avail. Any suggestions?
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13-09-2022 19:21:19
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- J
Hi @brkfstclb8. You can also try doing your setup on a different smart phone or tablet to see if that completes the setup. This Help Center article [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly) has additional steps to try for a setup repeatedly failing. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-09-2022 17:57:41
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- D
not a reply but my ring camera goes offline at least once a month for no reason. No WIFI issues no change in anything
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15-09-2022 22:35:11
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s3llz
I'm glad I can across this thread as I just got a doorbell 2nd gen and having issues with intermittent connectivity to the live view from my phone. It works one out of 5 attempts, sometimes less. I am on FI and had the VPN enabled. After disabling the VPN it works fine every time. When enabled I did not have any issues with ring.com or the android app, only live view. Hope this helps some else that forgot they had a VPN.
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15-10-2020 19:18:32
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