Ring Video Doorbell
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Ring Doorbell Video 3 - Stuck on Activating Device
Hello, Just got a Ring Doorbell Video 3, however it keeps getting stuck on Activiation Device - Live Feed. After I ring the doorbell, everything works as normal as in my Show will pop up with my frontdoor and my iPhone will get the notifcation and actually show me a preview. BUT after 10 mins or so I try to see the Live Feed it gets stuck again. Is my doorbell defective? I just got it yesterday so I don't mind returning it and exchanging. My RSSI - 57 and I'm using the 2.4GHz Wifi.
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21-11-2020 11:31:34
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Marley_Ring
Hey there, @hellokych! There are a few factors that can impact live view. The best next step here will be to remove and reinstall the Ring app, as well as ensure there is not a vpn active. Next, check out our [Community post about live view](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) troubleshooting for tips on optimizing this connection. I hope this helps! :)
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23-11-2020 11:05:48
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