Ring Doorbell Speaker

I have a Ring Pro 2 Doorbell and for quite some time I can’t hear people speak to me. All I hear is an echo of myself. I went through all the troubleshooting steps I could think of. I made sure it’s updated. I watched the recording and same thing, all I hear is myself speaking to them as an echo but nothing from them. My microphone settings are all on. I tried listening from the speaker as if I was on a phone call, nothing. Any help would be greatly appreciated.