Ring doorbell showing black recording

As of today I noticed that if I click view once my doorbell goes off, and i mean i click it immedietely when it goes off, that it just keeps saying connecting to doorbell and i get impatient with it and just close it. But when I go back to view the recorded video it just shows a black screen. Now if I get a motion detection and I give it awhile before clicking I am able to view live view just fine and go back and am able to see that recording but at that point when I go live whatever set it off is already gone.