Hi @unadgir. Well, those are 2 different types of Doorbells. There is the Ring Pro and the Doorbell Wired. You can find the specific model in your Ring app under the Device Health menu. You can also find the power status, RSSI and Transformer voltage in that menu. A quick press of the setup button should put your device into setup mode. If you hold the button for 20 seconds, it will reboot the device. You can also reboot it from the Device Health menu. Is this wired to a chime kit? Is the chime kit not ringing or is the doorbell itself not ringing? Does the device show offline in your Ring app. Feel free to share a screenshot of your Device health menu, if needed.

Hi, When I use the setup button, it does not respond and the ring light around the button does not turn blue or white. Then after a few presses it turns white and circles. I then try to set it up but it does not make the local WIFI connection. Does that mean that the doorbells WIFI controller is dead? Thanks unadgir

Hi @unadgir. With the Video Doorbell Pro, insufficient power can cause connectivity issues. We have a hardwiring checklist for the Doorbell Pro here, which I’d recommend reviewing. After verifying that your Pro has sufficient power, and that the Pro Power Kit is properly installed, the next step would be a reset and fresh set up.

You can reset your Doorbell Pro by holding down the setup button for 20 seconds. Once the reset is complete, use the steps under Set Up a Device in the Ring app to complete a new set up. If you run into any issues during this process, we have troubleshooting steps for common setup failures here. Should none of those troubleshooting steps work, please reach out to our support team for more in-depth assistance.