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Ring Doorbell Recall
Does anyone have information regarding Ring Doorbell Recall Segment aired on 11/11/2020 on NBC News? I couldn't hear since my dog was barking. :)
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12-11-2020 01:15:04
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Chelsea_Ring
Hi @petethedon ! To check whether your Ring Video Doorbell (2nd Generation) is impacted, enter your device serial number (DSN or S/N) [here](https://support.ring.com/hc/en-us/articles/360050949611-Ring-Video-Doorbell-2nd-Generation-Recall). Please note, if you have the Video Doorbell (2nd Generation) and followed the step-by-step instructions and used the correct security screws when securing the device to the mounting bracket - not the long wooden screws - the device should function as intended. The issue is caused by improper installation, so it is important that customers who have not installed their devices yet are following the step-by-step instructions and using the correct screws when mounting the device. Let us know if you have any other questions!
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12-11-2020 09:50:11
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