Ring Doorbell pro

Hi. I have been having trouble with the live audio on my ring doorbell pro. When anyone presses the doorbell and I answer it on my MI MIX2 android mobile phone the person can hear me but I can not hear them. This has been happening for a while. Tried disconnecting the timeline from the ring app as somebody suggested but no good still no sound. But as I have been messing with the app and phone noticed when I disconnected my Samsung Galaxy Wear watch from my phone that the audio from the Ring doorbell to the phone started to work on the Ring app. Anyone else having this problem and found a fix so we are able to use the watch app and the ring app at the same time.