Ring Video Doorbell
Ring Doorbell Pro Wiring, Transformer, and Ring App settings all correct and your Mechanical Chime in your house isn’t working? Try this
I spent many frustrated hours troubleshooting to get my ring doorbell pro to sound my mechanical chime. I checked firmware, ring app settings, the transformer, you name it I tried it. On a whim I checked my Alexa app. Previously if you pressed the doorbell my echo dots and echo show announced someone was at the door but no mechanical chime. I went into the Alexa app and turned off notifications. Pressed the doorbell and the mechanical chime worked. I went back in the Alexa app and turned on notifications and the mechanical chime stopped. For me that was the answer. Not sure why I can only have one or the other but that seems to be the way the current software works. Bottom line, if your are troubleshooting your mechanical chime please check your Alexa app.
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09-01-2021 12:37:10
Responses (10)
- M
BINGO! After 4 one-hour+ calls with "tech support", them sending a new pro pack unit, telling me my transformer was not compatible and finally sending me a new Ring Pro your solution got my mechanical chime working again. Now I will wait for Ring to come up with a solution that allows us to have Alexa notifications on and a mechanical chime working at the same time (they told me they're working on it now) With Ring being owned by Amazon for nearly three years now this should not be an issue. If someone has a solution please share it, I have little hope for a remedy from Ring based on how things are going so far.
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13-01-2021 12:35:17
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- A
Thank you. I have been dealing with this problem for 2 months. I have replaced the transformer the inside chime and a new ring pro. Had an electrician here 3 times to fix. Read your messages turned off notifications in Alexa ring door bell and chime work. This information needs to be addressed with ring.
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14-01-2021 04:25:35
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- K
Thank you!!! This seems to be what was happening to me as well. My mechanical chime appeared to be intermittent..sometimes working sometimes not. However I had never configured the Alexa app, and the device was there and although motion notifications was disabled, doorbell notifications was enabled. I turned it off, and the chime has consistently worked during my testing (much to the chagrin of the dogs...) I will keep an eye on the Alexa app and see how things go.
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03-02-2021 11:26:58
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- G
Would be very good to see a reply from RING on this topic given how many hours and dollars many consumers have spent trying to debug what appears to be a technical issue that is solved with a simple change of settings. Consumer reports could be made aware of it as well since they review these products.
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22-02-2021 11:15:49
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GHas RING posted any response to the issue of internal doorbell not working when ring is set to connect with Alexa to announce an alert? this is a big issue as it’s a selling feature but if enabled the internal doorbell does not work. I’m sure future buyers would want to know if this is being addressed before making a ring purchase. Thx
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27-03-2021 10:25:14
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grogers
THANK YOU !!!! This is EXACTLY what I experienced after replacing the transformer and the indoor mechanical chime prior to installing the Ring Pro video doorbell that the kids gave me for Christmas. I’m very surprised that Ring doesn’t alert the consumer about this in the installation and set up instructions although it should have the capability to alert via Alexa as well.
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10-01-2021 06:08:11
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