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Ring Doorbell Pro Security Screw
Hi All, Recently moved into a new home with an existing ring doorbell pro. I’ve ordered the replacement parts kit, however the security screw to remove the faceplate was the wrong size (smaller) even though I ordered the correct kit. It appears to be the same size as a T15, but with a hollowed tip. Any advice on receiving the correct bit? I’ve contacted support with no help and now have a useless spare parts kit. Thanks!
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30-06-2020 21:33:19
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Hello @RkvMom , [@cjcab305](https://community.ring.com/t5/user/viewprofilepage/user-id/86720) , and [@BlueShift](https://community.ring.com/t5/user/viewprofilepage/user-id/74907) , You can telephone Ring Support and they can assist you to get replacement screws and special screwdriver, especia
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25-10-2020 18:38:25
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cjcab305
Same issue here...need to change WiFi SSID, and need to remove faceplate, with same type of screw. I misplaced the bit that came with the kit. Any advice would be appreciated. Thx!
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24-08-2020 12:17:09
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