Ring Doorbell Pro Power Issue

My Ring Pro no longer indicates it's getting power. It is hardwired to my exisiting doorbell wires. It seemed to have happened after the latest Ring app update from June 2, but don't know if there's any correlation (perhaps a doorbell firmware bricked the device -- not sure). I have successfully verified that the wires are providing power to the doorbell. I have tried a hard reset of the Ring Pro using the instructions from Ring's website, but was not successful Anyone else experience this issue? If so, were you able to fix it? Thanks.