Ring Video Doorbell
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K
Ring Doorbell Pro NO POWER!
hardwired-video-doorbell
After a successful installation, our Ring Doorbell Pro died and FINALLY came back on for the first time in weeks, but only stayed on for 30 minutes before showing low power and shutting off. It's plugged in using an official Ring Power Adapter. Our router is 20 feet away and has a stable signal. I've been trying for weeks and this is very frustrating.
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07-10-2020 10:57:33
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Chelsea_Ring
Hi @kcurry. If you're unable to keep your Doorbell Pro powered on and functioning, I recommend checking out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115000115323-Troubleshooting-Insufficient-Power-Issues-with-Ring-Video-Doorbell-Pro) to ensure you have covered all the grounds for this problem. In the event you're still unable to have it powered on and working, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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08-10-2020 05:48:41
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