Responses (4)

H

hannip

I am experiencing the exact same behavior with my ring wired doorbell pro. Seems like a bug to me. Whenever I talk live the doorbell starts ringing. It is wired the same as my original wired pro and it never had this issue.

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31-10-2021 21:45:29

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T

Tom_Ring

Hi @hannip. I would double check your Chime Selection in the Ring app. You can find this under Device Settings > General Settings. I would also ensure that you have your Pro Power Kit installed correctly. Let me know if this helps!

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02-11-2021 20:52:50

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SJ2801

Sorry to jump on, realise old thread. I'm having same issue did anyone figure it out?

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14-01-2022 14:52:29

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R

RingHelp

P.s. If you had a old power kit in there you need to chang it out with the new one in the box 

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27-01-2022 00:34:47

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RingerMan

Hello, just following up and reviving this topic. Was there any other solution for this? I have a digital chime box (NICOR prcp2) and was told a pro power kit is unnecessary. Chime selection is set to Digital in RingApp.

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07-07-2022 04:18:56

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Zsell713

Exact issue im having. Thinking im going to have to install a transformer since the PRCP2 has 120V to it. Did you find anything to help you so far?

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03-11-2022 18:31:03

R
RingHelp
Yes, it is the pro power kit. You have to install it in the doorbell chime box. Connect one side of pro power kit to trans and one to front. Leave alone the existing wires in the chime box
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27-01-2022 00:32:52
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T
Tom_Ring
Hi Neighbors. If you are having this concern, theres a few things you'll need to check. First, make sure that your [chime kit is compatible](https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List). Next, ensure that you have an adequately powered [transformer](https://ring.com/products/hardwired-transformer) and that you have the[ Pro Power Kit installed correctly](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520/3) on your chime kit. Lastly, in the Ring app, make sure that you have the correct chime kit selected in the General Settings menu, under the Device Settings tile. If you are still having issues, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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04-11-2022 14:18:53
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