Ring Video Doorbell

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M
Ring doorbell pro cuts out when chimer is plugged in
Why does my ring doorbell pro go offline when I plug in the ring chimer?

2005

0

2

10-08-2019 08:58:28

Responses (1)

M
Hi @mmcrawford63. I find it odd that your Pro is disconnecting with the addition of the Chime, as one should not affect the other. The first thing I'd recommend checking are your speeds and how many devices are connected to the network. If there are too many devices sharing the same bandwidth and speeds, adding a new device to the network might cause another to receive less resources and fall offline. Can you please confirm you are using our regular Chime, or a Chime Pro?

0

12-08-2019 11:22:01

M
It’s ok I solved it by going to settings on the ring app and added the chime to the doorbell ??

2

13-08-2019 11:47:06

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