Ring Video Doorbell
user12
Ring Doorbell Pro constantly going offline but actually connected to Internet
Recently (about three days ago), my hard-wired Ring Doorbell Pro constantly goes offline. However, from my router, I can see the Doorbell has very good connection. It is assigned an IP address, and I can ping it. Also, all my other Ring Stick-up Cameras, which connect to the same Wifi, are online. What's more mysterious is that the Doorbell can continue to detect motion and respond to the button. And once it has detected motion or being pressed, it goes back online again. But, it goes offline after a few minutes. Is there a bug in Ring's server side that determines whether a device is online or not? Or is there a bug in the latest firmware?
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05-09-2021 05:47:14
Responses (14)
- A
I am facing the same issue recently. Before the Ring Doorbell Pro had no issue. But now after reset, it is hard to connect to Ring Doorbell Pro’s wifi. Luckily when it connects and follows the setup for internet (Strong Wifi RSSI-28), it connects and after few minutes of firmware update it goes to “Offline” and doesn’t connect back.
•1
17-11-2021 05:29:06
MSame thing here! Both Video doorbells stopped connecting to wifi thats RIGHT INSIDE THE DOOR ABOUT 20 FEET! there are other stick up cams much further than these two. Theres something wrong in the latest firmware updat as per usual with Ring. They are sending an uodated model for one ofnthe two Video Doorbell 3s but I am really tired of the level of MAINTENANCE thwse devices require on thencunsumers part. The point of security system and its devices is to be able to rely on them and at this point they appear to be a waste of money. Cant detect a person right in front of it dropping off a package, but can see a person approaching to ring the bell whenever it feels like it. System is overall very unreliable.
•2
13-04-2023 01:20:38
- 1
I experienced this exact issue (doorbell is connected to wifi but keeps going offline). Automatically reconnects when motion is detected, but otherwise goes offline and indicates it’s not connected to wifi. Solve - i updated the app and the issue was corrected. Hope this can help others.
•3
31-01-2022 04:05:47
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- U
I get it going offline when the WiFI signal has issues but why does it not just reconnect when the WiFi becomes available like every other device? I now have to have two door bells in case the Ring goes off line. It's happened a few times and we've had failed deliveries despite being home! Time for a better doorbell I think!
•3
16-09-2022 11:24:03
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- U
Same issue with ring doorbell pro 3 battery operated yet no app update available to use this troubleshooting. Changed WiFi frequency, same issue of constant disconnecting and having to remove faceplate, remove and reinsert battery then it works and then goes offline anywhere between 5 minutes and a few hours. Very frustrating given having to travel and feeling unsecured while away. Need answer
•2
07-10-2022 02:22:19
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- C
Hey neighbors. It sounds like you may be referring to the Video Doorbell 3, as there is no Video Doorbell Pro 3. If your Doorbell is frequently disconnecting from wifi, please try checking through the information and troubleshooting steps below. * Ensure your Ring Doorbell is within 20 to 25 feet from your wifi router, as farther distances can impact the wifi signal. A [Chime Pro ](https://ring.com/products/chime-pro-gen2) can help extend your wifi network if there is a large distance between your Doorbell and router. * Check the [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-WiFi-Signal-Strength) for your Ring Doorbell to see if it’s indicating a stable wifi connection or if there may be a weak connection in place. * Review the settings on your wifi network to see if there were any recent changes, and to make sure the [ports and protocols used by Ring devices ](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) are open. * Reset your Doorbell by holding down the setup button for at least 30 seconds, then set it back up using the steps under Set Up a Device. Before doing this, make sure to [download](https://support.ring.com/hc/en-us/articles/115001834066-Download-and-Share-Your-Ring-Videos) any videos you want to keep. Monitor the Doorbell’s connection after. Should this concern persist, please follow up with our support team at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look at what may be causing this behavior. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
10-10-2022 09:25:12
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toolmanRing
Hi, I am having exactly the same issue. Just started happening in the last week or so. Previously the device did not have any issues. When was the latest firmware pushed out?
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13-09-2021 02:12:33
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