Ring Video Doorbell
Ring Doorbell Pro - Cannot connect to Chime Pro or Network
Hi, Two days ago my Video Doorbell Pro lost its connection and will not reconnect. It had been working fine for 7 months. It is hardwired. The light is solid white and when I press the reset button to reconnect it, it remains solid white. I've tried holding it down longer but it always comes back as solid white. I have two Doorbell Pros and a Chime Pro. They both connect to the Chime Pro Network. I've tried switching to my wifi network but again, I can't get the doorbell into setup mode. I've also disconnected the power and let it sit for awhile. Same issue. Anything else I can try?
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15-06-2021 03:11:33
Responses (2)
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Hi, Your steps are actually how I got to where I am now. I disconnected it and then reconnected and let it sit for a few hours. When I returned the light was spinning and I attempted setup. I don't think it is a low power issue though. It ran fine for 7 months and the power indicator has always read "Good". I do get the audible "device is in setup mode" each time I try. The first time the setup failed though, I got a blinking white light on the left side which apparently indicates that a network was found but could not be connected to. Now when I try, it just tells me that it can't find the device. I've followed that article before. My wifi password hasn't changed, device is on 2.4GHz band, I've disconnected and rewired the doorbell, rebooted the router and checked breakers. I'm not sure what is left to try besides resetting it again which I'll do. All of my other Ring devices are fine which includes another doorbell and security system.
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16-06-2021 03:58:36
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deans21
Update on this. I finally got the doorbell into setup mode. I'm not sure what I did differently but it gave me voice confirmation that it was now in setup mode and the white light spins. I still can't connect to either my Chime Pro or Home Network though. It seems that the Ring network is never created so I can't connect to it. I've tried on 3 different phones, all Android.
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16-06-2021 03:11:39
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