Ring Doorbell not picking up people

I have a brand new Ring Video Doorbell (2nd Gen) that we installed about 3 weeks ago. It was working fine at first but at this point is pretty much useless. As of right now all it is picking up is cars driving by, a tree branch blowing, and occasionally someone leaving the house. It won’t pick up someone coming to the door, it doesn’t even pick up someone standing directly in front of it, waving at the camera. I have the sensitivity at max, the distance from the door set to 5m and put a wedge on with no luck. Wondering if anyone has experienced anything similar and can point me in the right direction.