Ring Video Doorbell
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M
Ring Doorbell not connecting or resetting
hardwired-video-doorbell
cs-support
My 1st Gen doorbell stopped working on May 1, saying it’s not connected to WiFi. (Of course it happened while we were out of town.) On top of that, when I try to reconnect, the orange button is doing nothing…so I can’t reset, reconnect, etc. I was at the last step in canceling when I thought I’d come here for last-ditch help. Help?
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09-05-2022 10:47:33
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Tom_Ring
Hi @MF26. Does this Doorbell have a full battery charge? If you plug it in to charge, do you see any lights? If the Doorbell is completely unresponsive, I'd suggest reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-05-2022 17:18:35
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