Ring doorbell is frustating me - video doesn't load and only sound is static

Just bought our first ring doorbell (ring doorbell 3) and was eager to get it setup - went through all the steps to set it up and get it placed in the spot I wanted. Issue is if someone rings the doorbell - the video doesn't load up all the time or takes and absolute age to load. And if it does it freezes and it is not allow us or the person at the door to speak - we only hear static. Did I receive a faulty machine or is there a fix for this? I am getting very annoyed about the whole experience.