Ring doorbell Gen 2

Question

Once removed from the charging cable it dies when plugged into charging cable it comes to life, says hardwired when it’s only run off internal rechargeable battery? Battery charges, was all fine until  a couple of weeks ago!Could the rechargeable battery be at fault or is it the settings that showing it as hardwired be the issue? Can’t change setting for hard wired or battery in app?

Justin_Ring · Answer

Hi @user_825d8c. Try factory resetting it by pressing and holding the setup button on it for 20 seconds. If you have tried this step and are still having the same concern, give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true

Ring Video Doorbell

Ring doorbell Gen 2

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