Ring doorbell gen 2, cant see the live view

Hi i cannot see the live view of my gen 2 door bell for some reason. It only captures a picture and thats all no live feed, my Internet speed is around 7 MB which should be enough for the doorbell. I get notifications but no recordings or live feed. I have tried to remove the device and add again but no joy, what could be the issue? Many thanks for your help.