Ring Video Doorbell

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C
Ring doorbell freezes

Ring doorbell frozen 3rd time. Unable to see live view, no motion detected when I walk by, door bell does not ring. Internet shows strong connection. Ring is connected. Reset the modem no problem. A factory reset fixes the issue but it returns 3-4 days later. Live in CA temps have been around 50 degrees at night. Sorry phone posting

3219

0

1

16-01-2020 04:23:09

Responses (1)

  • C

    Hey @Cbell123, have you reached out to our support team on this? It seems you have taken a lot of the troubleshooting steps necessary only for your concern to resurface. Please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) and let us know what they say!

    0

    17-01-2020 09:45:57

      C

      I did, after telling them the issues it was decided to have a new one shipped as this one is having issues.

      1

      17-01-2020 09:52:36

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