Ring Video Doorbell
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Ring doorbell battery does not ‘click into place’
battery-video-doorbell
I purchased a ring video doorbell 3 plus on Amazon. I think they sold me a returned doorbell advertised as new. When inserting the battery it does not ‘click into place’ like the videos say that it should. I think there may be a small plastic part that it’s supposed to click into place, broken off. Should there be a small plastic latch type thing that the battery is supposed to ‘click into’?
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30-01-2021 10:30:47
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Caitlyn_Ring
Hi @Dstacey. Were you able to set the Doorbell up properly? If not, I would urge you to contact our support team so they can assess if there was any physical damage and determine if a replacement under [warranty](https://shop.ring.com/pages/warranty) is needed. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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01-02-2021 19:32:25
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