Ring Video Doorbell
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Ring doorbell 3plus - Cannot hear person talking at the door
Just got my doorbell 2 days ago. when someone comes to the door, they can hear me talking, but I cannot hear them. I have enabled the microphone permissions on my phone as other posts have suggested......any ideas on how to fix this?
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19-08-2020 08:14:38
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Tom_Ring
Hi @Nsommer78. In order to address you audio issues with your Ring Video Doorbell 3+, I would look over this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router#:~:text=If%20you%20are%20experiencing%20poor,Ring%20device%20and%20your%20Router.), as it contains lots of useful information on this exact issue. If those steps do not provide a solution, or if you're just not comfortable doing the advanced troubleshooting steps on your own, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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24-08-2020 08:46:15
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