Ring Video Doorbell
Ring Doorbell 3 is no longer showing hardwired
Hello Ring Doorbell 3 users , Please see the summary below and let me know if you have the same experience: 1. Customer made no change to the doorbell circuit since the device was installed, the device worked fine for months before issue was observed; 2. Customer recently found The Ring App showed the Doorbell's "Power Source" as "battery" instead of "hardwired", though it is actually still hardwired; 3. Customer contacted tech support agent, who confirmed that my Ring Doorbell's status is displayed as "hardwired" on his end; 4. Customer checked and confirmed the wires are still properly connected to the terminals on the back of Ring Doorbell; 5. Customer tested and confirmed the interior mechanical chime still rings when the Ring Doorbell is pressed; 6. Customer reset the Doorbell Ring using the "Set Up a Device" Wizard in Mobile App, got the error "Your Ring Doorbell is not receiving power from your doorbell system" before reaching the last step.
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29-07-2021 10:11:35
Responses (7)
- M
Hi there, @LIE! Thank you for sharing your experiences with us. Rest assured we have shared your and other neighbors' feedback with our teams here. Aside from the normal battery and power troubleshooting steps, please also consider usage factors such as back to back events, many events, many live views, or signal connection interference. These variables can cause battery drain, or the power status to show battery. Great call on reaching out to our support. They can certainly escalated your case for exploring more advanced solutions when needed. For any neighbors also having this concern, please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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30-07-2021 05:51:42
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- J
It's not just Doorbell 3. Seems like all other models are experiencing the same issue. I have the 2020 Version with same issue. My parents have Doorbell 2 with same issue. Called support few days ago and had to ask them to escalate it... See: https://community.ring.com/t/hardwired-changed-to-battery/67828/28 Also the day that these reports of going from hardwired to battery started to occur my parents told me that they saw their doorbell light was "blinking". My guess is some sort of a firmware update probably and that could be the cause of the issue...
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30-07-2021 05:55:02
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- X
YES! I have a ring doorbell 2, been hard wired with no issues for a year, last week started getting low battery warnings, removed - charged - checked connections, reinstalled and Power Source status still Battery until today. Today back to showing Hardwired! Ring, did you release a firmware update to fix this or what?
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30-07-2021 08:19:09
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- L
To All, I contacted Ring via Twitter, from where I got quick response from support team. They instructed me to power cycle my device. To do this, simply remove the battery from the device for about one minute. After one minute, insert the battery back into the device, Ring the doorbell. After doing this, my Ring Doorbell went back to be "hardwired".
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30-07-2021 08:29:48
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flyloc2
I am having this same issue. Is there a solution for this yet?
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29-07-2021 11:38:08
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