Ring Video Doorbell
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Ring Doorbell 3 completely unresponsive
The battery in my Ring Doorbell 3 died. I inserted a fully charged battery, like I always do, except this time it is unresponsive. I tried holding down the rest button and nothing happens. I tried different batteries, all fully charged. It is apparently using the battery power (since after putting a battery in there for a few minutes it is no longer fully charged) but it is completely unresponsive. No lights, pressing the doorbell does nothing, app shows it as offline.
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12-07-2022 02:37:48
Responses (2)
- C
Hi @s0nicfreak. Chat support can help with general troubleshooting concerns, but a potential [warranty](https://ring.com/warranty) replacement may be best handled with our support team via one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We do not offer email support at this time. When attempting to reset your Doorbell, make sure you're holding down the reset button for at least 20 seconds. If you're still not seeing the Doorbell respond at all, our support team can ensure all applicable troubleshooting steps are completed and review your Doorbell's warranty to determine the best solution. Feel free to let us know how your call goes if you follow up with support! :)
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12-07-2022 18:31:10
SSo how do I chat with support for troubleshooting? Because chat tells me to select an option, I select troubleshooting, it ends chat and tells me to call. Is the warranty only for one year? Because this device is 20 months old.
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12-07-2022 22:54:55
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s0nicfreak
Is there no way to chat or email them about this anymore? Only call?
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12-07-2022 16:42:26
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