Hi @Clare555. Trying other chargers was an excellent step to take. Try factory resetting the Doorbell by pressing and holding the setup button for 20–25 seconds, and then [reconnecting it to your wif](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network)i. If you have tried this step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.

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