Ring Doorbell (2nd Gen) Live View/Recording not working

Struggling to get through to the customer support number so am resorting to the community My Ring Doorbell (2nd gen) that I've had for one and a half years has since the 20th March has stopped recording videos and you cannot use live view. It is still accessible via the app and you can press the doorbell button which will still send a notification (missing a video though) I've tried the following to troubleshoot and the following link as well: https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device Moved the doorbell right next to the router. It can do health checks and signal strength is all green, not to mention my down speed is 60Mbps which is well beyond the Ring recommended 2Mbps. Changed to another wifi network and to a chime pro (that other ring devices can successfully connect and output live view). I've also gone back to the original wifi network (and also restarted router as an extra measure) Factory reset the device by holding down the orange button and entering set up mode to add the doorbell Tried seeing if I can use live view with the Rapid Ring app and directly on Ring's web site which both had the same issue. I've also tried using the ring app on another mobile device in case it was my phone that was the issue. I can see on this community that in the last few days others have issues with live view without resolution but there's nothing on the Ring system status since a couple of weeks ago. Is there a wider fault with live view for certain doorbells? If not what are my options?