Responses (4)

E

Eagle328

Make sure you're connection is to the 2.4 GHz SSID.

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09-02-2020 23:49:35

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S

Standaman

It is I have it on my guest connection which is 2.4g

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10-02-2020 00:04:56

E

Eagle328

If you have another phone, try using it. Sometimes certain phones have issues. My LG G8 won't work well but my Pixel 3A works great connecting Ring devices.

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10-02-2020 00:10:28

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Standaman

I got it to work. I pulled the battery from the doorbell and restarted and it connected no problem. Thanks for the help!

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10-02-2020 00:25:22

E

Eagle328

Glad to here it works!

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10-02-2020 00:36:29

B
Beano
Hi,I just thought I'd share my experience with other users who seem to be having similar issues.I've had a Ring Doorbell 2 with seperate chime for a little over 8 months, had the Nighthawk R8000 about six months! All was fine, had no issues connecting everything initially. About 2-3 weeks my Ring Doorbell started taking longer to connect and often dropped off the network so on Sunday I decided to start troubleshooting....I tried everything that I could think of. Changed SSIDChanged Security passwordTried connecting to guest netorkEven tried connecting with no security.....NOTHING WORKED!So I called Ring Tech Support, we managed to get the Doorbell to connect to my phone's hotspot straightaway (using my iPad to setup the App) so that ruled out the doorbell being faulty. After a lengthy phone call they decided to send me a Chime Pro (FOC I will add) which acts as a bridge, That arrived today and connected to my network straight away, no issues. Tried to connect the doorbell directly to the Chime Pro but still wouldn't connect, reporting that my wi-fi password was incorrect!!! At this point i'm fuming!!Anyway I found the solution which isn't ideal but workedCreate a DMZ IP address in the router, go through the setup process in the Ring App and assign the IP address manually to match the DMZ that was created and sure enough it connected first time.......The bonus I suppose is I got a Chime Pro for free. Hope this helps others.Cheers
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18-03-2020 18:31:14
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D
Dungbar
I had the same problem. I created a guest (2.4)network and it connected just fine. Really weird!!!I used the nighthawk app to create the guest network.
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13-12-2021 21:55:50
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C
Caitlyn_Ring
If your Ring Doorbell or Security Camera will not connect to your router, you can find troubleshooting tips in our Help Center article [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). If that doesn't help, other neighbors have reported success with creating a guest 2.4GHz network from their router, or creating a [DMZ IP address](https://www.fortinet.com/resources/cyberglossary/what-is-dmz) in their router and matching this to their Ring device. If the suggestions in this thread do not help to resolve your concern, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-08-2022 19:54:34
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