Ring Video Doorbell

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J
Ring Doorbell 2 no audio from person at door

I just got a ring doorbell 2 for our new house and when I am testing the unit on the table (because we have not moved yet) I am able to hear audio from My phone to the doorbell, but I am not able to hear audio from the doorbell to my phone. I have searched these forums non stop and can not come across the solution for the issue I am getting. I have tried 2 different phones and deleted and reinstalled the Ring app. When I even go to review the videos on the app I still can not hear audio. Is there a way to run diagnostics on these units or what else can i try?

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13-05-2020 14:42:19

Responses (1)

  • A

    Same here, I have come to the conclusion the ring doorbell is very poor quality manufacture and poor customer service.

    1

    15-05-2020 09:15:48

      C

      I have the same problem with Ring Doorbell 3. Audio worked initially but has now stopped on app. Visitor can clearly hear us so issue does not appear to be App. Video is clear and wifi signal strong.Haven't found a solution on forums so remaining option is to reset doorbell.

      0

      09-07-2020 13:18:53

      R

      i have a Ring Doorbell 3 and i have the same issue. On the live feed, im able to hear the person through the doorbell. When i Answer the incoming request someone is at your door. The person can hear me, but im cannot hear the person.

      0

      09-07-2020 18:28:38

      C

      I have the same problem with my 4 weeks old ring doorbell 3 plus. I can not hear the person at the front door while he/she can hear me loud and clear. I took out the battery for 2 min and then put it back. It started working. It did the same thing again after 3 days. The same trick fixed it. Unfortunately it keeps doing it every few days and I have to take out the battery for a short time to fix it.

      0

      11-08-2020 12:47:56

      C

      It is next to the router with very strong 5GHz connection. The battery is full plus it is hardwired. I very confident that the wifi is as strong as an ethernet connection with no interference and the battery is full and hardwired. It is probably a glItch or a defect in the one I got just 4 weeks ago.

      0

      13-08-2020 02:25:03

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