Ring Video Doorbell

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Ring Doorbell 2 - "Install Cover" error when cover is installed
contact-sensor
battery-video-doorbell
alarm
troubleshooting

Hi everyone, I have had my Ring Doorbell 2 installed for about two months. It was ringing fine, but today it started saying "install cover". The cover has not been removed, and I am unsure what to do. I have tried unscrewing the faceplate and reseating it, but nothing changes. Other internet forums say something about installing a small plastic shim over a cover sensor, but I cannot locate where this sensor would be. Any help would be approciated!

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20-01-2020 06:14:58

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