Ring doorbell 2 community

Recently bought and installed a Ring video doorbell2. The installation and setup went fine. Overall it's performing great. The issue I'm experiencing is in testing I have found that the speaker volume on the unit is very, very quiet. As in if I were to use the two-way chat function when someone Rings My doorbell, I would be able to hear them fine, but the caller can't hear me on the outside. Ring 2's actual volume is almost unintelligible because the volume is so low.I would use this feature very often. Ring engineer can fix this issue. Anybody else has the same experience with the Ring 2?