Responses (8)

• C

  Chelsea_Ring

  Hey @ricflairandy. Could you show us a picture of this to reference?

  1

  •

  23-04-2020 09:25:34

  •

  Reply

  R

  ricflairandy

  pictures attatched

  0

  •

  28-04-2020 04:26:34

  C

  Chelsea_Ring

  @ricflairandy Oh, this is not how the product should look over time! Our Doorbells are weather resistant, but not weather proof, so if the Doorbell is subject to weather that could affect the Doorbell frequently or harshly, this could be why this is happening. Overall, if you're interested in having this addressed, I do recommend to call our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)! Otherwise, you may want to look at way to hide the Doorbell from adverse weather effects to avoid further wear and tear on the faceplate.

  1

  •

  28-04-2020 06:10:35

  8

  8784mari

  I am having the same issue. I tried to get a faceplate but there is not one for this.

  0

  •

  01-12-2020 07:54:36

  B

  Boone

  > @8784mari wrote: > I am having the same issue. I tried to get a faceplate but there is not one for this. Hello @8784mari , An alternative solution could be using a Protective Silicone Sleeve to cover the 'flaking' part of your doorbell. Here's what a sleeve looks like on my Ring Video Doorbell 2 in the pictures (you can see the IR LEDs because I took these pics at night). Although I have no 'flaking', I use the sleeve to better blend with my house exterior, and to add extra protection from rain and the sun. For example, if you have a Ring Video Doorbell 1st Gen: [http://skinandcase.com/silicone-skin-case-for-ring-video-doorbell-1st-generation/](http://skinandcase.com/silicone-skin-case-for-ring-video-doorbell-1st-generation/) [https://www.amazon.com/s?k=silicone+sleeve+ring+doorbell+1st&ref=nb\_sb\_noss](https://www.amazon.com/s?k=silicone+sleeve+ring+doorbell+1st&ref=nb_sb_noss) There are several selections of Protective covers available online, depending on your Ring model type. :)

  0

  •

  02-12-2020 01:35:43

• G

  Garyb

  Lets be really fair and Logical, What's the difference between resistant and proof, really !! And if there was not a problem why are there silicone jackets!!! And my doorbell is no where near exposed to weather, and it looks a mess and has been replaced twice, I had another in another area and that did the same...shoody..very..

  1

  •

  07-03-2021 04:31:33

  •

  Reply
• J

  JenniferT

  I am having the same issue, the center button on the ring is flaking off. Our ring is installed inside a enclosed shop, so no real weather exposure. I cannot find a center replacement button. It looks terrible.

  0

  •

  22-03-2022 03:03:34

  •

  Reply

  C

  Caitlyn_Ring

  Hi @JenniferT. You can contact our support team for any concerns regarding physical damage to your Doorbell, such as what you're describing with the center button. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

  0

  •

  23-03-2022 06:46:52

• U

  user17870

  I have a ring doorbell…maybe a few years old and it’s in a mainly protected veranda and the finish is a mess. Flaking and peeling, also faded….does nothing for the curb appeal….it doesn’t get wet and is not exposed to the sun…..this should not be happening. I’ll soon need to discard it. Too bad….not acceptable ![image|375x500]

  0

  •

  18-07-2022 09:48:09

  •

  Reply
• W9

  Winterinjuly-9141

  My Venetian bronze doorbell also looks awful as so the paint has peeled off the button and starting to on the main body. Also why is it all the pretty faceplates are only available in the US? Pretty much like everything else…… I’m in the uk and would love to purchase a cool faceplate

  0

  •

  11-05-2024 03:44:50

  •

  Reply

  C

  Caitlyn_Ring

  Hi @Winterinjuly-XXXX. While Ring Doorbells are weather resistant, exposure to weather over time may cause wear on the Doorbell’s exterior. In these cases, we always recommend getting in touch with our support team to review the damage. They can take a look at your Doorbell’s warranty to determine the best resolution.

  0

  •

  13-05-2024 06:36:45