G
Ring Doorball: Device is Offline
hardwired-video-doorbell
troubleshooting
My ring doorbell stopped working randomly and shows “this device is offline”. We have tried lots of troubleshooting steps to try get it re-connected to the wifi, and nothing works. I have been unable to get in touch with ring over the phone. Anyone have any ideas of what we can try to resolve this?
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05-07-2022 12:56:47
Responses (1)
- C
Hi @user17033. If your wifi password contains any special characters, try changing it to include only alphanumeric characters. Then attempt to connect your Ring device to wifi again.
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11-07-2022 08:07:59
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user17033
Hi im having the same issue with wifi saying im putting in the wrong password but it is definitely the right password did you find out now to resolve this, thanks
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10-07-2022 07:49:16
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