Ring Video Doorbell
Ring door view cam doorbell set up / update loop
Had my door view cam for 8 months and in the last 6 weeks it has constantly been offline. Checked connectivity and was getting a great score for the WiFi strength but door constantly not connected. Either showing blank, white moving ring or dark moving ring. When I try to set back up, it seems stuck in a loop or not willing to connect the strong WiFi. Tried full reset, battery removal and everything else read on here. Can anyone help?
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21-07-2021 08:28:40
Responses (2)
- J
me too! 'currently updating its internal software' and then refuses to connect to wifi, despite apparently setting up ok beforehand. tried on two different phones.. still on first installation so very frustrating..
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05-09-2021 10:55:00
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Caitlyn_Ring
Hi @Monolith. You're on the right track with the troubleshooting steps you've tried so far, so thank you for letting me know what you've done. Another thing you can try is using a different smart phone or tablet while attempting a fresh setup of the Ring Door View Cam, if you have a different smart phone or tablet available. If that doesn't work or is not an option, then I would recommend reaching out to our support team for further assistance on this matter. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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21-07-2021 09:47:05
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