Responses (4)

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Patriotgirl
My ring doorbell completely missed a FedEx guy putting packages down iby
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03-05-2022 11:54:55
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P
Patriotgirl
My ring doorbell missed a FedEx guy walking right up to the front of the door where the device is . It recorded the vehicle pulling up but for some reason completely missed the guy walking up to the door with the packages.
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03-05-2022 11:58:24
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C
Caitlyn_Ring
Motion detection concerns can usually be resolved by adjusting the settings to find what works best for your home. First, review your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) and ensure they capture the common pathways that visitors to your door take. If you have a battery powered Doorbell, you'll also want to look over your [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) setting and choose the one that works with the amount of traffic your Doorbell receives. Lastly, it's important for your Doorbell to have a strong and stable internet connection for optimal performance as well. You can learn more about wifi signal strength [here](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength). For any persistent motion detection issues, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-08-2023 23:08:23
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C
Caitlyn_Ring
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18-08-2023 23:08:27
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