Hi @user67646. Those were excellent troubleshooting steps to try to address your concern. You also want to try factory resetting your Doorbell by pressing and holding the setup button on it for 20–25 seconds. Since your router was changed, I also suggest you use this Help Center [page](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-) to check what settings your router needs for Ring devices to connect and operate correctly. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.