Ring Video Doorbell

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Ring Door Bell 2nd Gen (wireless) not connecting to WiFi after router upgraded with ATT
wifi
connectivity
battery-video-doorbell
troubleshooting
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My Ring Door Bell 2nd Gen (wireless) not connecting to WiFi after router upgraded with ATT. I rebooted phone, router, password is correct, used both 2.4 ghz and 5ghz but it get to 95% connecting to WiFi and the error out. All was working before the upgrade and all my other devices are working. Any advice?!?’

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22-11-2023 08:08:22

Responses (2)

J
Hi @user67646. Those were excellent troubleshooting steps to try to address your concern. You also want to try factory resetting your Doorbell by pressing and holding the setup button on it for 20–25 seconds. Since your router was changed, I also suggest you use this Help Center [page](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-) to check what settings your router needs for Ring devices to connect and operate correctly. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

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23-11-2023 05:11:57

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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23-12-2023 05:11:58

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