Ring Video Doorbell
user_8fce4d
Ring Botton on Ring Pro Cracked / Warranty
Hello, what's the quality of the Ring Pro DoorBell like? I have it just slightly over 1 year and now the black botton cracked. I was to that it is no longer under warranty and I need to buy a new 1. Why is the quality so bad? Does this mean that I have to buy 1 every year du to the quality or a lemon product? Is there someone that can help replace this? I've asked to speak to a manage or a supervisor or a complaint department. I was told that I can not talk to anyone because there's no such department. The only way is to leave a message here and someone might contact me. Sounds like very bad customer service / support. Please see if someone can reach out to me and help. Looking forward hearing back. Thank you.
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14-02-2025 11:14:32
Responses (1)
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Justin_Ring
Hi @user_8fce4d. Me and other moderators, and other neighbors can offer basic troubleshooting steps here in the Community for certain concerns. We do not have access to account information in order to assist with replacements or to have anyone reach out to you. If you are in need of a replacement, you will need to reach out to our support team, in which they will follow Rings warranty policy.
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17-02-2025 07:00:45
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