Ring 4 not showing in dashboard
I had a Ring 2 and 2 chimes.(1st gen). Had to replace the Ring 2 with Ring 4. (I did not reinstall the Chimes). Now ALL my devices are working but not showing up on the dashboards of my PC, and or Samsung S20. On PC app (W11) I see Chime pro and chime. I do get notifications on PC. In PC browser, Dashboard I see Camera, no chimes. On S20 I see all devices. I have the same login info on all devices. I would like to have all devices shown on the W11 RING app and in the PC RING dashboard. All help would be appreciated.
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07-01-2022 10:20:49
Responses (1)
- U
Hi, I am logged in to Ring online but do not see my Chime Pro on the dashboard. I only see our cameras. I do see it in the the 3.75.1 vs app on my android device. Is it supposed to show up in Ring online, too (account.ring.com)?
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13-09-2024 10:34:05
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Caitlyn_Ring
Hi @Surfer10k. The Ring Desktop App will be discontinued in 2022, so I'd recommend looking at our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360059615351-Ring-Desktop-App-will-be-Discontinued-in-2022) for more information. If you use the desktop app until it’s discontinued, the following devices and features are not supported. * Video Doorbell Wired * Ring Video Doorbell Pro 2 * Ring Video Doorbell 4 * Video end-to-end encryption * Geofence In the meantime, our team is working to bring more features to the Ring.com experience and you can always have access to all of your devices and features in the Ring App on a smartphone. I hope this information helps clear things up. :)
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10-01-2022 09:45:24
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