Ring Video Doorbell
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S
RIng 4 doorbell not ringing to shared user iphone
troubleshooting
ios
notifications
New Ring 4 this week; the app works fine for my own iphone SE and I rcv notifications and doorbell chimes to phone. My wife is a shared user with iPhone 10 and she rcvs notification alerts for motion (although somewhat delayed), but no ring at all for the doorbell. I've looked at all her notification and app settings and can't figure it out. She doesn't use iPhone's FOCUS mode; iOs is current, nothing obvious in the app settings. Ideas?
2022 •
0 •
2 •
09-06-2022 11:42:52
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Tom_Ring
Hi @steve1111. In the Ring app, select the Doorbell and you should see a toggle for Ring Alerts. Try toggling that off, reboot your phone, then turn Ring Alerts back on. Let me know if this works for you.
1
10-06-2022 04:22:39
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