Ring Video Doorbell
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Ring 3 plus, no sun charger attached but message says it is
I have a Doorbell 3 plus. No adapter attached (yet).In settings I see there's a solar accessory attached, however it is not present at all. Did not install one...? The attached image is Dutch, but 'Solar-status' says 'Verbonden', meaning Connected.Thanks for you advice/solution.
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18-05-2021 09:37:41
Responses (3)
- J
Hi @Tom_Ring. Thanks for your reply.I will check your possible solutions tomorrow!
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20-05-2021 21:31:42
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- J
Hi @Tom_Ring.It has been a few days more now, but I carried out these steps.I ordered the Ring AC adapter (24VAC). I received it.Charged my Ring Doorbell 3 Plus battery completely (100% loaded).Mounted the battery into the device.Then I did the reset (Press button 20 seconds).Connected the received Ring Doorbell adapter.Then connected the adapter to the wall outlet.In the app I see a green battery with a small lightning sign in it.Tapping on this battery icon I get into the data.I can see the bell is Connected, which is good. (Solar Status is not an issue anymore!).However, after 3 days now, I see that the Battery level still drops.It is at 92% already...?!I wonder now, is everything going well?I used my Digital Voltage meter and the power that is measured is 27V AC, so it appears that the Adapter works fine.Do you have any advice for me please?I start thinking that the Doorbell has problems with the charging circuit now...Hope not but, fear is present..Thanks in advance.Kind regards.Jack.
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28-05-2021 11:35:17
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THey there @JackPe. Glad to hear that you were able to take care of that stuff. With the Plug-In Adapter, it actually waits to trickle charge your battery until it falls below 90%. Once your battery gets to this point, you should start to see a positive trend in your battery percentage. I would monitor this for a few days to see if that's the case. Let me know! :slightly_smiling_face:
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28-05-2021 22:04:24
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Tom_Ring
Hi @JackPe. There are a few things that we can check here. First, ensure that your Ring app is up to date. Next, I suggest resetting your Doorbell and reconnecting it to wifi. To perform a reset, press and hold the setup button for 20 seconds, then release. Next, go ahead and reconnect your Doorbell to wifi. After a short update, try pressing the Doorbell button and then checking to see if your power status is correct.
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20-05-2021 18:23:30
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