Ring 3 Motion Zones
Can someone explain to me why the Ring 3 Plus motion zones are only able to be customized to an on or off setting? This was not the way it was 30 days ago when I set it up. I was able to change the size of the zone when I set it up originally and now I can only shut them on or off / or change sensativity settings. Very unfortunate - Solutions?
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08-05-2020 07:31:36
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I have a similar concern. I previously had the Ring Video Doorbell Pro and have upgraded (so I thought) to the Ring Video Doorbell 3 Plus. Previously, I was able to create motion zones as I required. Now, there are 3 zones that are pre-defined and much too large. Yes, there is a sensitivity option but this is really not what I am looking for as I get false alerts on the extra zone since it reaches out too far. What happened to being able to create custom zones??
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15-07-2020 05:18:20
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Marley_Ring
Hi @chaseepals! You are certainly looking at the correct motion settings for your device model. The Video Doorbell 3 features adjustable motion zones as well as motion frequency options. Check out our [help center article about motion settings](https://support.ring.com/hc/en-us/articles/360040747611) on your Video Doorbell 3, which contains the steps on changing each motion setting. I hope this helps! :)
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11-05-2020 05:20:49
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