Responses (4)

• R

  rdkrauss

  Having some problem all of a sudden!

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  02-05-2021 02:35:38

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• M

  Marley_Ring

  Hi there, neighbors. During these times of not receiving motion alerts, please check your event history section in the Ring app to confirm videos are being recorded. If this is so, please check out your motion settings and motion scheduling options. If possible, try logging in to your Ring app on another mobile device and test notifications there. I hope this helps! :)

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  03-05-2021 04:57:38

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• K

  Kevdawg

  Having a similar issue. Video works and motion is picked up by Ring 2 doorbell, but notification of "motion" is not sent to my phone. Also tried on another device and not working. Notifications are enabled thru the app and on my phone. This stopped working with newest app update I believe.

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  03-05-2021 09:16:14

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• M

  Marley_Ring

  Thank you for confirming those details, @Kevdawg! Try disabling people only mode, via the steps in our [help center article](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Alert-Notifications-with-People-Only-Mode), to see if motion will notify. Then re-enable People Only Mode. If motion notifications are still not being received despite trying the above steps and checking all motion settings, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  04-05-2021 03:44:18

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