Ring Video Doorbell
Ring 2 doorbell Night image too dark
The night image has deteriorated over time where very little is visible even with an outside light. The doorbell seldom defects motion at night also, even though motion is occurring. This doorbell is much more disappointing than the original Ring. There seem to be no settings to correct this issue.
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16-05-2020 08:03:10
Responses (10)
- R
Thanks, Chelsea. Here is a snapshot from a video at night. The video and image for the Ring 2 are disappointing at night compared to the original Ring doorbell we had. I attempted to upload a video saved from your application but the MP4 extension was not accepted.
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07-06-2020 07:36:24
R@Chelsea\_Ring please see the image I uploaded yesterday. The deterioration I experienced began two to three months ago, probably with whatever software updates Ring rolled out to my Ring 2 device. Please tell all of us experiencing this issue that your software folks are being brought into the loop on this as well.
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08-06-2020 10:18:23
CHey neighbors! @Ruthenium and @mkstretch, after reviewing your images and seeing you have the same concern, I have a similar solution for both of you. Since the image quality is distorted from the IR filter reflecting off of the wall, you will need to install one or two pieces from the Corner Kit for your Doorbell to get it pointed away from this wall and to help the IR filter ignore bouncing off of it. Once you put in a Corner Kit, as recommended I say use one or two pieces from the kit, let me know if this helps the image quality! You can purchase a Corner Kit for the Doorbell 2 [here](https://shop.ring.com/products/corner-kit-for-video-doorbell-2) (more colors and different Corner Kits for the different type of Doorbell you have also found under Accessories at ring.com).
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09-06-2020 09:19:27
- L
I am having the same issue it started about 2 months ago. All the sudden you can’t see anything at night. You can see the difference in the 2 pictures. I did not change any settings/lighting between the 2 pictures. Thinking about switching to google nest hello doorbell.
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20-05-2020 02:45:00
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CHey @Lila459. I do see the slight adjustment to the view in this comparison, though such slight changes can occur due to exterior changes as well, most often and increase/decrease of external light. This can happen when there is a cloudy night, full moon, and so on when another night may have a different lighting. In addition, it looks like in one of the views your view is horizontal and the other is vertical, creating more of the black contrast in the background over another. This high contrast my have one image look brighter than the other. There is something you can do to try to see if you can improve the overall quality for the future though! Have you had the chance to try turning HDR on for your device to see if this brings more detail to your video consistently? This may help in your endeavor to ensure you have the best quality picture possible!
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20-05-2020 10:55:17
LHi Chelsea, thank you for your response. We have had the ring doorbell 2 since November of 2018. The night picture has always had slight issues with not having the greatest/brightest picture, but it wasn’t until the end of March or beginning of April 2020 that it became even darker and basically useless. I do realize that one picture was snapped horizontal and one was vertical, but either way there is a difference in the lighting. Unfortunately, I cannot go back far enough on the cloud to show you when the camera has a better picture back in March. I also understand that an increase/decrease of external light will affect the picture, but this has been a consistent problem for the past 2 months, regardless of the full moon or clouds. We even bought brighter light bulbs for the porch light which did absolutely nothing for the ring, just brought more bugs. The HDR setting has always been turned on since we initially set up the ring doorbell. Please help.
•2
21-05-2020 05:40:07
C@Lila459 Thanks for giving me that additional information! I wish I could also see what it looked like before to see this major difference, so my apologizes for not knowing what it once was. You may have to experiment with the video settings and the position of the Doorbell in this situation to see if you can improve the device's video quality, if not, you may have to follow up with our support team if you find no improvement. Please note that the HDR video feature was only released to the Ring Video Doorbell 2 a couple months ago, which would also be around the time you saw this change. You may have had your video quality affected if you have this feature enabled. If you can, please go into Device Settings \> Video Settings, and see if HDR is enabled there. If it is, please see what the quality is when you disable this. If the setting is not enabled, please enable it and let me know if you see the quality improve. In the event that you may see no improvement, it looks like the night vision is reflecting harshly against the wall to the left, which could be affecting the night vision's ability to see further out since there is that bright light. This can be fixed and addressed with a corner kit for the Ring Video Doorbell 2. [This corner kit](https://shop.ring.com/products/corner-kit-for-video-doorbell-2) will press the Doorbell's view away from the wall, giving you more picture in all and this should improve the quality of the video. This can hopefully get you back to what you had in March. I recommend to purchase the corner kit from Amazon or Ring.com, as we both have 30 day money back returns on the products purchased from here, and if you find no relief in the corner kit, can return for your money back.
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21-05-2020 05:40:55
BI too have had issues for a while with darkness - it's like ring is trying to get me to upgrade to the next doorbell - snide tactics - happened over night. I have just down graded £8 for 2 devices to £2.50 based on principle. Seriously considering scrapping all ring products. Spent over £250 plus all subscription fees. RING ALLOW MORE VIDEO ADJUSTMENT OPTIONS FOR RING DOOR BELL 2 IT ISNT DIFFICULT
•1
28-05-2020 12:39:41
- V
I have exactly the same as I read in this thread, I do have a ring video doorbell 3 but experience the same since a month of 2 or 3 the night vision is very bad. The camera has not moved anywhere it on the same spot. Previously I could easily see everything in the street now I cannot see anything, all dark. Yes its close to a wall. But this issue wasn't there when I used the ring before. This must have something to do with an update or something
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18-11-2020 07:49:26
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- R
I am sad to see more of you are having this issue. I just now stumble upon this thread after searching the web and endless conversations with customer service about this. They really tried everything to help me (I got a lot of free stuff and now feel reluctant to contact support again). My conclusion after a lot of testing is that something changed in de camera software. It might have to do with HDR. I had the Ring Video Doorbell (2nd generation) and the night vision was super.  I decided to upgrade to a Ring Video Doorbell 3 Plus and my night vision was much darker (It has more IR lamps??!) This triggered a lot of trouble shooting, with no real solution. Eventually a Spotlight Cam was sent to me to solve this issue (The bright leds on it help ;)) But also with the night vision of the Spotlight cam it seems off. It also has the HDR option. I wanted to attach more pictures illustrating that there is a difference in the night vision between the Stick Up Cam Battery and Spotlight Cam, but I can’t because I’m a new member of this forum. 2 IR leds on the stick up vs. 4 IR leds on the Spotlight. This feels like the issue Netflix had with HDR. It feels like there is a dark layer over the screen. It shouldn’t be this dark when upgrading. Hope that the developers read this and can fix it. I don’t want any more work arounds and trouble shooting :frowning:
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09-02-2021 07:09:19
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- R
I am sad to see more of you are having this issue. I just now stumble upon this thread after searching the web and endless conversations with customer service about this. They really tried everything to help me (I got a lot of free stuff and now feel reluctant to contact support again). My conclusion after a lot of testing is that something changed in de camera software. It might have to do with HDR. I had the Ring Video Doorbell (2nd generation) and the night vision was super.  I decided to upgrade to a Ring Video Doorbell 3 Plus and my night vision was much darker (It has more IR lamps??!) This triggered a lot of trouble shooting, with no real solution. Eventually a Spotlight Cam was sent to me to solve this issue (The bright leds on it help ;)) But also with the night vision of the Spotlight cam it seems off. It also has the HDR option. I wanted to attach more pictures illustrating that there is a difference in the night vision between the Stick Up Cam Battery and Spotlight Cam, but I can’t because I’m a new member of this forum. 2 IR leds on the stick up vs. 4 IR leds on the Spotlight. This feels like the issue Netflix had with HDR. It feels like there is a dark layer over the screen. It shouldn’t be this dark when upgrading. Hope that the developers read this and can fix it. I don’t want any more work arounds and trouble shooting :frowning:
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09-02-2021 07:09:19
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Chelsea_Ring
Hey @Ruthenium. Could you show us a video example of this? Seeing what you are seeing can help us isolate what can be done to address this concern! :)
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19-05-2020 08:15:24
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